Booking & Information
The practice is open during the following times:
|Monday||08:30 – 17:00|
|Tuesday||08:30 – 19:00|
|Wednesday||08:30 – 17:00|
|Thursday||08:30 – 17:00|
|Friday||08:30 – 17:00|
The practice is closed from 1pm to 2pm every day
Out of Hours Emergency
When the practice is closed during holiday periods or at the weekend our registered patients may attend the relief of dental pain clinic in the City Hospital Belfast.
Please read below for opening times and note the change of times during holiday periods.
It operates at the Dental Out-patients Department Wing F, Outpatients Department on the Ground Floor of the Belfast City Hospital.
Monday to Friday
Evening Sessions, 1 session per day - 7.00pm to 10.00pm
Saturday, Sunday and Bank Holidays
2 sessions per day - 10.00am to 1.00pm, and 7.00pm to 10.00pm
Patients should attend as early in a session as possible and bring their medical card.
Only emergency or relief of pain treatment will be provided and normal Health Service charges will apply to those who are not exempt. No appointment is required.
Telephone: (028) 9063 8486
Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy. If you would like to see a copy of this policy, or if you would like further information regarding your rights to view your patient records, please ask at reception.
Methods of payment
We accept the following methods of payment at the practice: cash, cheque (made payable to either Mr. Ben Wright or to Woodstock Dental Practice) and all major credit and debit cards.
You can express a preference about which dentist you would like to see. We will make all reasonable efforts to ensure that the request is met but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.
We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake a dental care assessment during your first appointment in order to ascertain and agree your treatment needs.
The following languages are spoken at the practice: English, Romanian.
We are mindful of catering to our patients’ needs and make regular surveys on patient satisfaction with our service, attempting to improve in any areas which patients bring to our attention that require improvement. The most recent survey showed that the vast majority of our patients felt we were providing an effective, caring and efficient service.
We endeavour to see all patients and our practice has one ground floor surgery. Unfortunately our treatment areas are not fully accessible to all wheelchairs. If you are a wheelchair user we can make arrangements for you to be seen at another practice that is fully accessible.
If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.
Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24-hours notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.
Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.
We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints or comments, please contact the practice and we will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.
If the matter cannot be resolved by the practice, RQIA provide an independent complaints service. They can be reached at 9th Floor Riverside Tower, 5 Lanyon Place, Belfast BT1 3BT. Telephone number 028 90 517 500