Booking & Information

Opening hours

The practice is open during the following times:

The practice is closed from 1pm to 2pm every day

Out of Hours Emergency

When the practice is closed during holiday periods or at the weekend our registered patients may access emergency dental clinics by following the instructions below:-

If you have a serious dental emergency at the weekend such as trauma arising from a force outside the mouth, uncontrolled bleeding following extraction, swelling that is causing difficulty breathing or swallowing or eye closure, severe dental pain not controlled by over-the-counter pain relief medication, you may phone the designated patient phone line which operates from 8am to 12 noon on Saturdays, Sundays and recognised public holidays only.  The telephone number is 028 2566 3510.

This phone service will provide advice on your dental emergency, and if deemed clinically necessary, you may be allocated an appointment at an Emergency Dental Clinic.

Patients should attend their local A & E Department in the event of a severe dental swelling affecting their airway. If you are calling after 12 noon and are experiencing uncontrolled bleeding or have had a tooth knocked out you should also attend your local A & E Department.

Patient confidentiality

Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy. If you would like to see a copy of this policy, or if you would like further information regarding your rights to view your patient records, please ask at reception.

Methods of payment

We accept the following methods of payment at the practice: cash, and all major credit and debit cards.

Other information

You can express a preference about which dentist you would like to see. We will make all reasonable efforts to ensure that the request is met but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.

We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake a dental care assessment during your first appointment in order to ascertain and agree your treatment needs.

The following languages are spoken at the practice: English, Polish.

We are mindful of catering to our patients’ needs and make regular surveys on patient satisfaction with our service, attempting to improve in any areas which patients bring to our attention that require improvement. The most recent survey showed that the vast majority of our patients felt we were providing an effective, caring and efficient service.

We endeavour to see all patients and our practice has one ground floor surgery. Unfortunately our treatment areas are not fully accessible to all wheelchairs. If you are a wheelchair user we can make arrangements for you to be seen at another practice that is fully accessible.

If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24-hours notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints or comments, please contact the practice and we will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

If the matter cannot be resolved by the practice, RQIA provide an independent complaints service. They can be reached at 9th Floor Riverside Tower, 5 Lanyon Place, Belfast BT1 3BT. Telephone number 028 90 517 500

Complaints re credit facilities provided.

Purpose

Woodstock Dental Practice always act in good faith and have our patients’ interest at heart. However, at times we may not meet your standards ad those of which we set ourselves.

If you have a complaint relating to the provision of credit facilities provided to you for your

treatment, please initially bring it to the practices’ attention. You can do this over the phone or in writing.

 Practice phone 02890457561

 Practice address 266 Woodstock Road, Belfast BT6 9DN Practice Email info@woodstockdentalpractice.co.uk

What will you do when you receive my complaint?

 We will treat any point you raise in confidentiality.

 Upon receiving your correspondence, we will acknowledge receipt as soon as practically possible and within 7 working days and may contact you to find out more. Please let us know the most convenient time to contact you. We may need to investigate the matter further before being able to reach a conclusion; if that is the case we will do our best to look into it as quickly as possible and will reply to you as soon as we are able. In normal circumstances, we would aim to have addressed your complaint within 14 working days of receiving it or provided an explanation for the delay in meeting this objective.

What if I am unhappy with the outcome?

 While we do our best to deliver a fair and quality service, sometimes mistakes can happen. If we find we’ve made a mistake, we'll do everything we can to put it right.